Updated: Aug 6
Have you noticed lately that customer service is not what it used to be? Have you noticed that customer service agents do not value their jobs as much as they did in the past? Have you noticed that systems are just not working as efficiently as they did in the past? How about customer service agents who don’t listen well and don’t get the details of your situation correct? Have you held on the phone indefinitely only to be transferred to another department to hold on indefinitely again?
What about those chatbots? Those are exciting additions to customer service departments. The only problem is if the chatbot doesn’t understand what you need, it winds up transferring you to another agent anyway. Good customer service is slowly becoming a lost art.
I could go on and on diving into the many frustrating things that happen in customer service today. Instead, I decided to write a report based on common issues that I have experienced with customer service and ways to help get back to the service we once knew.
However, there are two sides to every story. The report includes some interesting information from the employer’s perspective and what can help their customer service agents gain good results from their customer interactions.
My report titled, Good Customer Service is an Art Form – Whatever Happened to it? provides a look into the world of customer service from my personal experiences and the employer’s point of view. This report gives a comprehensive breakdown of different customer service scenarios in various industries. To view the report, please click here.
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God Bless You with Good Health and Wellness,
Antoinette Shar’ron Johnson
“Empowering, inspiring, motivating, and uplifting your mind, body, and soul!”